THE CHALLENGE
“Airline customer loyalty driven by service, not price.”
Currently, when a passengers’ flight is canceled or delayed, there is no seamless way for them to get a voucher. The passenger has to contact the airline call center or fill out a form giving a thorough explanation of what happened. At this point, often times the passenger is frustrated waiting for a customer service representative to determine whether there is a viable reason to disburse a voucher and at what amount.
Furthermore, the voucher must be mailed or emailed to the displeased customer. By the time the voucher reaches it’s destination, the passengers’ loyalty has already decreased and they have made a post about their experience on social media and are planning their next business trip with another company.
KEY ISSUES
- No easy way to claim a voucher after your flight has been canceled or delayed.
- Complaints about airline service were up 70% in April 2017 from the previous year.
- Negative customer experience will devalue your brand perception.
THE SOLUTION
Our software is designed to restore the travelers emotional connection to your airline. When you implement TrustaBit into your environment, users can be compensated immediately based on set business criteria. The voucher will be sent to the customers email address when flights are delayed or canceled; eliminating the requirement to contact the airline call centers or completing a claim form. This will give you the opportunity to make things right with your customers, increase brand loyalty and secure future trips.
BENEFITS
- Increases your brand perception and loyalty with consumers.
- Reduces customer service direct and indirect costs.
- Lower your churn rate while increasing revenue.
- Generate custom emails based on consumer behavior through marketing automation.
- Use smart contracts and Blockchain technology to automatically email customers vouchers
FEATURES
Trust
Your customers will begin to trust that your company will make things right with them quickly, easily and securely.Smart Contracts
Smart contracts will reduce the costs associated with call center operations.
Secure
TrustaBit uses a private blockchain where all participants know that transactions can be detected and traced by auditors.
STATS
- On average, every day more than 8 million people fly.
- 68% will remain loyal to a program that offers the most rewards.
- 27% of airline revenue comes from business class customer alone.
- Millennials are the most frequent business travelers of any generation taking 7.4 business trips last year.
- Millennials are also more likely to spend extra money on flight upgrades and perks.
- 97% will post their experience on social media.
Team
Roadmap
-
Q3 2018
Launch TAB protocol web application.
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Q4 2018
Add specialized sales team.
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Q2 2019
Add 3 enterprise airline accounts.
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Q3 2019
Explore parametric insurance viability.
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Q4 2019
Launch TAB protocol mobile app.
Go/No Go parametric insurance module.
-
Q1 2020
Integrate voucher system with 10 vendors.
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Q3 2020
Add 3 additional enterprise airline accounts.
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Q4 2020
Integrate voucher system with 20 additional vendors.
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Q2 2021
Integrate voucher system with 30 additional vendors.
Hire additional support staff.
-
Q4 2021
Add 9 additional enterprise airline accounts.
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Q1 2022
Integrate voucher system with 40 additional vendors.
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Q4 2022
Add 36 additional enterprise airline accounts.
White Paper
Investment Info | |
Accepting | ETH, BTC, USD |
Token Info | |
Country | USA |
Hardcap | $2,000,000 |
Softcap | $107,000 |
Token | TAB |
Platform | Ethereum |
Type | ERC20 |
Token Price | 1 TAB = $0.25 |
Token Count | 2,000,000 |
Schedule | |
Pre-Sale Start Date | 2018-May-25 |
Pre-Sale End Date | 2018-October-25 |
Crowd Sale Start Date | 2018-November-05 |
Crowd Sale End Date | 2019-January-05 |
TrustaBit - Blockchain for Delayed Flights(TAB)
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